30 seconds is all it takes for malware to start destroying your systems and data.

Incidents happen. Your ability to react quickly and effectively is the difference between minutes of downtime and weeks of downtime. Taking the situation upon yourself without any prior experience or plan can make it worse.

Solis Security – Your Incident Response Team

Most small businesses don’t have the expertise and experience to handle a cybersecurity incident, nor do they have the staff to dedicate to incident response. This is why organizations throughout North America turn to us for their Incident Response Management.

When an event occurs, you’ll have the right support as soon as possible. Solis Security focuses on ensuring your business recovers completely while gathering the data needed for a forensics analysis. Additionally, we also advise you of the steps you need to take to prevent another incident from occurring.

What’s the Definition of an “Incident?”

An incident is an event where the impermissible use or disclosure of private data results in an investigation. After an initial investigation, the appropriate authorities determine if a violation has occurred and if sanctions, fines, or penalties should be enforced.

You’ve Had an Incident, Now What?

When you reach out to Solis Security with an incident response need, time is of the essence. You’ll be instantly engaged with one of our Incident Response Teams (IRT). An IRT is composed of experts who will be by your side throughout the entire process. The IRT understands that the situation is stressful and will walk your company through a series of questions to understand the incident, its impact, and what steps need to take place immediately. The IRT will determine if further outside parties need to be involved, such as attorneys and law enforcement agencies. We’ll also document guidelines for interactions with other organizations regarding incidents. Because these communications often need to occur quickly, we have predetermined communication guidelines so that only the appropriate information is shared with the right parties.

In addition, our Incident Response Team will:

  • Determine the source, scope, and sensitivity of a data loss.
  • Identify and collect critical evidence to determine your legal and regulatory requirements.
  • Secure critical evidence to support investigations or legal cases.
  • Protect your organization against internal and external disclosures.
  • Help you retain customers and clients.
  • Conduct lessons-learned training to prevent future breaches.
  • Provide reporting that summarizes and details what was done, what was learned, and what needs to be done.

Don’t Negotiate with the Attackers on Your Own

Cybercriminals are nothing more than cyberterrorists. Most of the time, they are after money, but they can also be out to disrupt your business for political reasons or simply to gain notoriety. It is common for people to think they can simply respond to the threats and demands and get their business back online. These attackers are professionals and good at what they do.

Trying to negotiate on your own can cost your organization more money, more downtime, and more grief. Our experts have been trained on how to converse and negotiate with these cybercriminals. We must negotiate weekly with criminals from every corner of the globe. We will save you time, stress, and usually significant money when we handle the negotiations.

The Potential Impact & Consequences of an Incident

An attack can leave an organization permanently crippled. Even if you recover reasonably quickly, you risk losing customers, as well as the trust of your employees. Often, the first customers to leave are the big ones who are critical to your bottom line.

Compromises occur at the smallest and largest of organizations. Small businesses are typically the least capable of rebounding quickly and completely. Because of this, smaller organizations are now in the bull’s eye of hackers. The hackers know that they are easy to breach and are most likely to pay any ransom demands so they can resume business.

Employees are your first line of defense. Employees in leadership, finance, and accounting roles are the prime prey. One click on a phishing email can set off a chain of events. These events may quickly transform an organization’s infrastructure into a pile of encrypted and useless bits and bytes.

The first step is to have a strong, but reasonable cyber security plan that is continuously evolving to meet emerging threats head on and to adapt as your organization changes. Step two is having your employees trained and continuously aware of the threats targeting them. The third step is to have a robust Incident Response Plan that is tested and updated regularly. The final step is to have a cybersecurity insurance policy that protects you financially when and if an incident occurs.

It’s less costly to invest in upfront, proactive protections than it is to pay fines and legal bills due to a violation. However, there are still many small and mid-sized business owners and managers across North America who believe this just won’t happen to them. It is no longer a question of if, but when for most organizations.

We have personally seen small companies who were forced to pay $200,000+ in ransom payments just to get their organization back to minimal operations.

The impact and consequences of theft or lost data extend beyond your organization and your reputation, to the individuals involved. For example, the financial expense of one or more data breaches of ePHI for healthcare organizations can range from $10,000 to more than $2 million over a two-year period.

If you have an incident, do not hesitate to contact Solis Security immediately at (512) 614-2030 or IncidentHelp@gosolis.com.